Shipping policy

📦 Return Policy – SmartDeskLife

At SmartDeskLife, we strive to offer high-quality products that enhance your workspace. If for any reason you are not satisfied with your purchase, you may exercise your right of return in accordance with applicable law.

🕒 Legal Return Period

You may request a return within 14 calendar days from the date you receive the product, without the need to provide any justification.

✅ Conditions for Accepting a Return

For a return to be accepted, the product must:

  • Be unused and in perfect condition

  • Retain its original packaging, accessories, manuals, and protective materials

  • Include proof of purchase

The product will be inspected once received. SmartDeskLife reserves the right to reject returns that do not meet these conditions.

❌ Non-Returnable Products

In accordance with applicable regulations, returns are not accepted for:

  • Personal use or hygiene products that have been unsealed

  • Personalized or made-to-order products

  • Gift cards or digital products

💸 Refunds

  • Once the return has been received and verified, the refund will be processed within a maximum of 14 calendar days

  • Refunds will be issued using the same payment method used for the purchase

  • Original shipping costs will not be refunded, except in cases of error by SmartDeskLife or defective products

🚚 Return Shipping Costs

  • For returns due to withdrawal, the customer is responsible for return shipping costs

  • If the product is defective or an error was made in the order, SmartDeskLife will cover all associated costs

🛠️ Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product:

  • You must notify us within a maximum of 48 hours from receipt

  • Photographs or video evidence of the issue will be required

  • We will offer, as appropriate, a replacement, exchange, or full refund

📩 Return Procedure

  • Contact our customer support team and provide your order number

  • We will provide you with return shipping instructions

  • Once the product is received, we will proceed accordingly

📌 Final Provisions

SmartDeskLife reserves the right to update this policy to adapt to legal or operational changes.
The applicable conditions will always be those in effect at the time of purchase.